Support / Cybersecurity

Security Support

A dedicated way to report suspected cybersecurity vulnerabilities affecting Powersoft products, firmware and software — helping us assess risks and protect users.

Report a security issue

Found a possible vulnerability?

Please use the dedicated contact for suspected security issues involving Powersoft products or their associated software. Standard service, configuration and warranty requests should continue through regular support.

Read how to submit a report↗

For product, firmware and software cybersecurity reports:
compliance@powersoft.it

Powersoft S.p.A.
Attn: Product Security
Via Enrico Conti 5
50018 Scandicci (FI), Italy

Useful information
for a security report.

A clear report helps the technical team understand the issue and assess possible impacts. Include what is available; do not delay urgent contact just to complete every field.

01 - PRODUCT

Identify the item


Product model, serial number if appropriate, firmware/software version, and relevant system configuration.

02 - FINDING

Describe the issue


Observed behaviour, potential impact, prerequisites and steps to reproduce safely where possible.

03 - CONTACT

Enable follow-up


Provide a reply address and indicate whether your findings contain sensitive data requiring secure exchange.

Please avoid publishing details of an unremediated vulnerability. Do not include passwords, customer personal data or other confidential information in an initial unencrypted message
Guidance for security reporters and users

Product security resources.

Security communications

Information when action is required.

Where an actively exploited vulnerability or a severe incident triggers CRA Article 14 requirements, affected users will be informed through appropriate channels and provided with relevant mitigation or corrective information. Public notices, when appropriate, complement rather than automatically replace direct communication.

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