MyUniverso Help Section

To access the MyUniverso platform follow the steps outlined below:

Create a MyPowersoft account:

Visit the MyPowersoft section of the powersoft.com website. Here you can create a new account if you don’t have one. You are now ready to visit the MyUniverso cloud platform, if you still do not have an enabled site you will be directed to the demo version of the platform.

Enable an ArmoníaPlus project on MyUniverso:

Open ArmoníaPlus and log in with your MyPowersoft credentials. Select a project to monitor in the cloud or create a new one. In order to be enabled, the project must include either a Unica amplifier or a Verso device, the latter is mandatory to monitor the following amplifier families: Duecanali, Quattrocanali, Ottocanali, Mezzo, X, T. Open the top left menu and save the project on cloud. After being saved, the project is ready to be enabled, look for the MyUniverso option inside the top left menu and proceed enabling the project.

Visit the MyUniverso section on powersoft.com website:

You are now ready to monitor your first Site on MyUniverso. Visit powersoft.com to access the MyPowersoft area, select the MyUniverso service and enter the platform.

The Sites widget provides information about the number of sites that your account is monitoring, and indicates how many of these are having active events. When these are detected, the corresponding part of the widget links to the filtered ‘Sites’ page. By displaying the total number of sites, you can immediately assess the scope of your account’s site coverage.

The widget provides users with actionable suggestions based on system analysis.

The Events widget displays data trends for each site under your management.
You can sort the data based on different time frames, including daily, weekly, and monthly intervals. Furthermore, you can specify a custom time range using the date picker located in the upper left corner. The widget provides valuable insights into the performance and activity of your sites over time, you can identify patterns, anomalies, and potential areas of concern. You can access the ‘Events’ page focused on a bar time frame clicking on it.

The ‘Sites’ page serves as a hub that consolidates information about all your sites. This page offers two distinct views: the List view and the Map view, each providing unique perspectives on your sites.

The List view of the ‘Sites’ page shows all of your sites sorted, by default, in ascending alphabetical order.
To further enhance organization and categorization of the list view, you can utilize the tag grouping feature, here is how it works:

• Rename Tag Groups: rename the three default groups to match your tag preferences. This operation ensures that the groups align with specific categorization needs.

• Assign Tags to you sites: open the three dots menu on the top right corner of the site card and select the “Assign Tag” option, create a new tag for the target group, and select it.

• Activation: Once you have defined your desired groups, you can activate them to affect the listing visualization of sites on the page. Activating a group will dynamically organize the sites based on their assigned tags, providing a more structured and organized view.

• Hierarchical Ordering: The tag groups can be hierarchically ordered to concatenate their relevance in the listing view. By dragging groups slots up and down in the list, you can define their nesting hierarchy.

The map view offers a visual and interactive way to explore and interact with your sites based on their geographical locations. The location information of a site is inherited from ArmonìaPlus. However If a site’s location is not specified in ArmonìaPlus, you can add it in MyUniverso.

Refer to the section Add / Edit GPS location for a detailed explanation of the process. Each site is represented by a map pin, the color of the pin reveals the presence of active events in the site. Green pins indicate no active events, yellow pins indicate low priority active events, and red pins indicate high priority active events.

In addition to the search bar, there are three filters available for further refining your site search:

1. “With Active Events“: This filter displays all sites that currently have ongoing active events. It allows you to quickly identify and focus on sites that require immediate attention due to active events taking place.
2. “Address Contains […]“: By entering specific address information in the central area of this filter, you can search for sites based on their addresses. The address information is inherited from ArmonìaPlus, but it can also be edited or added using a dedicated feature, which will be explained in more detail in section Add/Edit Location
3. “Tag Is […]“: This filter allows you to search for sites based on their assigned tags. Tags are a powerful organizational tool that can be used to categorize and group sites. For more information on the tagging feature, please refer to the sections Assign Tags and Tag grouping.

Each site is represented by a card, which displays specific information about the site. The card is divided into sections, as reported in picture 1. card.

Site’s name is heading the element, sided by the Location Icon, leading to Address information and the map’s position, and the three dots menu icon, including all the site’s features (select many, assign tags, site image, rename, share, silence site).

Site’s status is shown at the center of the card, where a color-coded element suggests the presence of active events on the site.

The bottom section shows the site’s active tags

Sites can assume the following statuses:

• OK: The site has no active events ongoing
  
• LOW: The site has “X” low priority active events
  
• HIGH: The site has “X” high priority active events
  
• LOW & HIGH: The site has “X” low and “X” high priority active events
• CRITICAL: the number of channels with at least one high-priority event, or belonging to a device with one high-priority event or offline, is equal to, or exceeds, 50% of the total amount of channels of the site’s devices.
  
• OFFLINE: the communication with every device of the site is offline
• SILENCED: All notifications from the site are turned off

Open the three dots menu to access the site’s features.
Enables multiple selection of sites for assigning tags or silence/enable notifications simultaneously.

You can assign up to three tags for each site, this feature will help you organize the listing of your sites. As mentioned in the List View section, you can hierarchically arrange the priority of the Tag Groups to nest the visualization of the corresponding tagged sites. Additionally, it is possible to search sites by assigned tags.

You can set a background image for the site’s card. Images can be selected from a predefined group of Unsplash’s library selection, uploaded from your device, or embedded by their web link.

Use this feature to change the name of your sites. Bear in mind that renaming a site in MyUniverso will change also the cloud project’s name in ArmonìaPlus.

This feature allows you to invite other members to collaborate on your sites. You can send an invitation to another user using her email or MyPowersoft account name Invited users need to have a MyPowersoft account to access to MyUniverso.

MyUniverso provides a convenient way to manage site locations directly within the platform. The location information, when specified, is inherited from ArmonìaPlus.
However, if a site’s location is not specified in ArmonìaPlus, you can add it using this feature, click on the option, type and select the address, and confirm the operation. You are now able to see your site on the map.

When a site is silenced, all notifications for that site are disabled.

Click on a site card to reach its details page. The page is structured in three tabs:  Events, Devices and Docs.

this page provides a comprehensive overview of events for a specific site, allowing you to analyze and manage events effectively. With various filtering and search options, you can easily navigate through event data and focus on the events that are most relevant to you.
The page’s header section displays essential information about the site like name, location, and assigned tags.
Use the search bar to search for specific events by typing their description or applying filters such as “High” and “Low” priority. For a comprehensive list of Events occurring in MyUniverso refer to Table 1 MyUniverso Events, at the end of this section.

The graph provides a visual representation of data on a daily, weekly, or monthly basis. You can adjust the date range using the selector located on the top left side of the section. The bar graphs are interactive, click on a single bar to filter data for that specific time range. When active events are detected, a filtering switch is displayed under the graph to opt out of history and display data for only active events. For a complete list of all the events occurring on MyUniverso refer to Table 1 MyUniverso Events .

This page serves as a centralized location to view and manage all devices associated with the site. With the search options and detailed device information available, you can easily find and take actions related to specific devices, ensuring their optimal performance and firmware maintenance. You can search for devices by typing their name in the search bar. Additionally, there are three filters available for more targeted searches:

1.  “Status not OK” returns devices with ongoing active events.
2. “Model is …” allows searching devices by their model.
3. “Firmware is outdated” filters all the devices with outdated firmware, this filter is available only when there is at least one amplifier to update.

Devices are listed in two tables, the first includes amplifiers, the second all other
devices like Verso, Wall Mount Touch and PC ViewsHost.
Columns of both tables are:

• Status
• Name (the device name edited in ArmoníaPlus)
• Model
• Firmware version

The last column includes a three dots menu to access the device info specifications
and, when available, the firmware update command.

This is a space to add notes, images, resources, and external links regarding the site

The Device Info window provides detailed information about the devices and the connections between their inputs and speakers.

It offers a visual representation of the signal path by hovering or clicking on inputs and speakers. The rear panel is highlighted accordingly, and speakers include LED indicators for their status. You can also magnify specific parts of the rear panel by hovering over them. The header section of the window reports: the device and rack name MyUniverso Help Section 20 (assigned in ArmoníaPlus), status, model, serial number firmware version, and online documentation link.

When an output-related active event is detected the corresponding LED gives a caption to the event and highlights a color-coded LED. All output-related statuses are reported in Table 3 Output-related Statuses & UI.

Devices page has the same structure and functionalities of the Device tab inside Site Details’s Page, with the main difference being that this page shows data regarding all the devices of all sites managed by the account.

You can search for devices by typing their name in the search bar. Additionally, there are three filters available for more targeted searches:

1. “Status not OK” returns devices with ongoing active events;
2. “Model is …” allows searching devices by their model;
3. “Firmware is outdated” filters all the devices with outdated firmware, this filter is available only when there is at least one amplifier to update.

The table listing all the devices on this page includes an additional column including a link to the corresponding site of the device.

When a new firmware becomes available for one or more devices, the platform will suggest the update by either reporting the operation inside the suggestions widget and by highlighting the outdated status inside the Devices table.

The process can be prompted individually, by selecting the feature under the three dots menu of the device, or collectively, by engaging the filter in the Devices page and selecting the target devices to update simultaneously.

Once the selection has been made, you can confirm the operation and proceed with the update.

The firmware update feature can be

Events Page has the same structure and functionalities as the Events tab, with the main difference being that this page displays data gathered from every site and device. As for the Devices Page, in this page’s table, you will find an additional column linking the corresponding device’s site.

Use the search bar to search for specific events by typing their description or applying filters such as “High” and “Low” priority. For a comprehensive list of Events occurring in MyUniverso refer to Table 1 MyUniverso Events.

For a complete list of all the events occurring on MyUniverso refer to Table 1 MyUniverso Events.

The graph provides a visual representation of data on a daily, weekly, or monthly basis. You can adjust the date range using the selector located on the top left side of the section.

The bar graphs are interactive, click on a single bar to filter data for that specific time range. When active events are detected, a filtering switch is displayed under the graph to opt out of history and display data for only active events.

Access the preference settings by clicking on the dedicated button or the username section in the sidebar. These settings allow you to enable notifications and set their priority. Additionally, you can choose your preferred theme version, whether it’s light, dark, or automatically inherited from your local operating system settings.

An external link to your MyPowersoft account page is provided.